FAQ - Dragaon

Contact Us

Best way to contact us is via email. Please email your query to support@dragaonjeans.com. We are also available at +91-22-2859-45-63 or +91-22-2859-45-64 from Monday to Friday between 10:00am to 4:00pm.

How do I place bulk orders?

You can place bulk orders (Minimum 10 pieces) by emailing us at support@dragaonjeans.com

Payment Options

We at Dragaon Jeans are committed towards maintaining the highest standards of security so as to ensure that our most important asset - our customers shopping experience is private, safe and secure. Hence, all Credit Card, Debit Card and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times. You can pay choosing any of the following options -

  • Credit Card (CC Avenue)
  • Debit Card (CC Avenue)
  • Internet Banking
  • PayTm Wallet

Are there any hidden charges?

There are absolutely no hidden charges. Any other chargers will be borne by Dragaon. You pay only the amount that you see in your order summary.

What should I do if my payment fails?

  • Please ensure that the Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) and that your Internet connection is not disrupted in the process.
  • If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days.
  • For any further clarification email us on support@dragaonjeans.com.

Does Dragaon Jeans save my banking details?

Absolutely Not. We don't save any card/banking details in our database.

Is my order confirmed?

You will receive an order confirmation email/sms. Check your junk folder in case you don't find it in your inbox. Please contact us if you are unsure.

What is coupon policy?

  • Exclusion on certain items & categories may apply.
  • Coupons cannot be back-dated.
  • Cannot apply multiple cart level coupons on one order.
  • Cannot apply multiple product level coupons on same product.
  • Some coupons can be used only once per account.
  • Some coupons are issued on first come first serve basis.
  • Dragaon Jeans holds the right to cancel an order if coupon is misused.
  • Dragaon Jeans holds the right to revoke, void and change any coupon without notice.

What is rewards or cashback policy?

  • We issue 1% cashback/rewards on all online orders.
  • You can check your rewards under "my account"
  • Cashback can only be used on www.dragaonjeans.com. We don't allow cash transfer.
  • Cashback cannot be transferred to another account.
  • Cashback used on returned items will not be credited.

Can order be cancelled by Dragaon Jeans?

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department or any defect regarding the quality of the product. Sometimes we require additional verifications or information before accepting an order. We will contact you if all or any portion of your order is cancelled or if additional information is needed. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

When will my order ship?

We normally ship all orders within 1-2 business days. We dispatch all parcels using reputed & experienced courier. Generally it takes 3-4 days for the courier company to deliver your product. Final delivery time will vary based on location.

What are shipping charges?

Free shipping on all orders above ₹500. An additional charge of ₹100 will be levied on orders below that.

Can there be delivery issues?

Despite our best efforts and those of our courier partners, certain issues can arise before your parcel is delivered. In order to guarantee you a quality service, we do our best to resolve any problem(s) in a timely manner.

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