RETURN & REFUND POLICY (JEANS, TROUSERS & RELATED PRODUCTS)

We aim to provide quality products and a smooth shopping experience. Please read the policy below carefully:

1. Return Eligibility

• Returns are accepted only for unused, unwashed, and undamaged items.
• Products must be returned in original packaging with tags intact.
• Return request must be raised within 7 days of delivery.

2. Non-Returnable Items

• Items that are worn, washed, altered, or damaged after delivery.
• Products purchased under clearance/sale offers (if specified at purchase).

3. Exchange Policy

• Exchange is allowed only for size issues or manufacturing defects, subject to stock availability.
• One-time exchange per order is permitted.

4. Refund Policy

• Refunds are processed only after the returned product passes quality inspection.
• Approved refunds will be credited to the original payment method within 5–7 working days or as per bank processing time.
• Shipping charges (if any) are non-refundable.

5. Return Process

• To initiate a return, contact customer support with order details.
• After approval, return instructions will be shared.
• Reverse pickup may be arranged in select locations; otherwise, self-shipping may be required.

6. Damaged or Wrong Product

• If you receive a damaged or incorrect item, report it within 48 hours of delivery with clear images.

Customer Support

For return and refund assistance, contact: ramukaapparels@yahoo.co.in